WARRANTY

At m0851, we take great pride in making high value products, manufactured locally, in limited quantities by skilled craftsmen. Because our products are handcrafted to a great extent and the raw materials used of the highest caliber available at the time they are designed, we stand by our collections and embrace any imperfections that might reveal themselves down the line. Our products are destined to be timeless and durable, but can still present limitations.
 
m0851’s warranty does not apply to any goods deemed by m0851’s experts, to have been subject to abuse, modification, attempted repair, negligence, misuse, normal wear and tear, or an accident.
 

ONLINE PURCHASES

m0851 products are guaranteed against any manufacturers’ defects for one (1) year following date of purchase, upon presentation of original receipt.
 
In the law of products liability, a manufacturing defect is a defect in a product that was not intended. This kind of defect occurs when a product departs from its intended design during the manufacturing process.
 
Should the item you have purchased online at m0851.com present an apparent defect within this one (1) year period, you may contact our Customer Service Department via email at info@m0851.com. We recommend you include a detailed description of the apparent defect along with a couple of photographs to make the process as quick and efficient as possible. In order to complete the process, you will need your original receipt. Once we have all of these elements in hand, one of our Customer Care Representatives will contact you to discuss available options, and issue a return authorization number along with precise instructions on how to proceed in the case of a confirmed defect.  
 
For European citizens, please note that customs will ask the proof of payment of taxes and customs on your original purchase. If you do not have this proof of payment, customs may require you to pay the duties again. These fees are not refundable by m0851.
 

IN-STORE PURCHASES

m0851 products are guaranteed against any manufacturers’ defects for one (1) year following date of purchase, upon presentation of original receipt.
 
In the law of products liability, a manufacturing defect is a defect in a product that was not intended. This kind of defect occurs when a product departs from its intended design during the manufacturing process.
 
Should the item have been purchased in an m0851 store, the warranty as cited above applies. Should the product present an apparent defect within the one (1) year period, you may return to the point of purchase with the item in question and your original receipt. One of our Brand Ambassadors will then examine the product. In the case of a self-evident defect in the product’s make, the product will be exchanged immediately, or sent for repair free of charge. Should the product require a more in-depth look, it will be sent back to our Head Office for further examination by our team of experts. The store will follow up with you to available options.
 
If the item is deemed to have a manufacturer’s defect during this one (1) year warranty period, it will either be sent to the m0851 repair service, and the repair will be free of charge, or the item exchanged subject to inventory availability. In the case of a confirmed defect, the Customer is not responsible for shipping costs.
 
For specifics on the characteristics of our leathers and fabrics, please refer to our Care and Maintenance section.